We strive to ensure your satisfaction with every purchase from Jora Shora . If, for any reason, you are not completely satisfied ( missing item , wrong item , damaged article etc ) with your order, we offer a straightforward refund policy. You may request a refund within 7 days of receiving your purchase with proper picture of article that you have received along with the flyer picture on the parcel . To initiate a refund, please contact our customer service team at 03275876945 with your order details and the reason for the return. Please note that the returned item must be in its original condition, with any packaging intact. Once your return is received and inspected, we will process the refund to the original payment method. Refunds are typically completed within 3 days. Please be aware that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to an error on our part , moreover we don't offer any return / exchange policy over dresses under 2k ( only if there is any mistake from our end ). If you have any questions or concerns about our refund policy, feel free to reach out to our customer service team—we're here to assist you!